Case management services are provided at QBH facilities where MAT programs are provided on the east side of Detroit and in Sterling Heights, both of which are areas highly populated by the types of citizens likely to need QBH’s services. It is a joint effort of the counselor and/or case manager and the consumer; outside care may be arranged by the counselor/case manager after consumer input and agreement or arrangement may be made by the consumer with guidance from the counselor/case manager, if the consumer is able and willing.

Case management is a program designed to coordinate, plan, provide, evaluate and monitor services or recovery utilizing a variety of resources on behalf of, and in collaboration with, a client who has a substance use disorder. A substance use disorder case management program offers these services through designated staff working in collaboration with the substance use disorder treatment team and as guided by the individualized treatment planning process.
Case Management activities are as follows: assessment; reassessment; service plan; linking/coordinating and monitoring. The counselor assigned to a consumer is primarily responsible for coordination of care delivered within the company to consumers assigned to the counselor. Such activities may also be assisted by a case manager, as appropriate.

Key areas of care coordination internal to the Company include, but not exclusively:

• Overseeing full implementation of the consumer’s treatment plan.
• Orientation of the consumer to the services s/he will be receiving.
• Promoting the consumer’s participation in discussion of his/her plan, goals and status on an ongoing basis.
• Identifying and addressing any gaps in service provision.
• Sharing information on how to access other community resources relevant to the consumer’s needs.
• Advocating for the consumer, when needed.
• Communicating information regarding the consumer’s progress to appropriate persons.
• Involving the family or legal guardian, when permitted.